Frequently Asked Questions

Orders

Q1. Can I change or cancel my order after placing it?
If your order hasn’t shipped, email [email protected] with the subject “Change/Cancel + Order #”. We’ll try to help when possible. Orders that have already shipped generally cannot be changed or canceled.

Q2. Do you offer order notes or gift messages?
Yes. You may add a note in the cart using the “Order Notes” field. Pricing details are not included in the packing slip.

Shipping & Delivery

Q3. Where do you ship from and to?

Orders are fulfilled from our China-based operations and shipped through international and local carrier networks.

Q4. How long does delivery take?

The following are carrier estimates for transit times and do not include order processing. Actual delivery may be affected by weather, holidays, carrier volume, and other factors.

- - Worldwide delivery is typically estimated at 5–15 business days after dispatch, depending on the destination and local carrier availability.

Q5. How do I track my package?

You will receive a tracking email once your order ships. Tracking information may take 24–48 hours to update.

Q6. Will I pay duties or taxes on international orders?
Your country may charge import duties or taxes. These fees are the customer’s responsibility unless otherwise stated at checkout.

Returns & Exchanges

Q7. What is your return window?
Items are eligible for return within 30 days of delivery, provided they are unworn, unwashed, unaltered, and include all original tags and packaging.

Q8. How do I start a return or exchange?
Email [email protected] with your Order Number and request (return or exchange). We will reply with approval instructions and the return address.Refunds are processed to the original payment method within the timeframes stated in our Refund Policy.

Q9. What is your return address?
Return Address:Room 102, Sanitation Building, No. 6 Wenhua East Road, Jinmao Street, Longhua District, Haikou City, Hainan Province

Q10. Are shipping fees refundable?

Original shipping fees are generally non-refundable unless required by law or if the return results from our error or a defective item.

Q11. I received a defective or incorrect item. What should I do?
Please contact [email protected] within 7 days of delivery with your Order Number and supporting photos. We will prioritize a replacement or a refund to the original payment method, as appropriate.

Sizing, Fit & Care

Q12. How do your fits run?
We offer Classic, Slim, and Athletic silhouettes. If you are between sizes, many customers size up for Slim fits and choose true-to-size for Classic fits.

Q13. Do you offer different sleeve lengths?
Where available, you may select neck size and sleeve length separately. Please refer to our Size Guide for detailed measurements.

Q14. What fabrics do you use?
Core weaves include Poplin, Oxford, and Twill, selected by season for breathability, structure, and durability.

Q15. How should I care for my items?
Machine wash cold on a gentle cycle. Button garments, turn inside out, and wash with similar colors. Hang dry or tumble dry low. Warm iron if needed.

Payments & Promotions

Q16. Which payment methods are accepted?
Accepted payment methods are displayed at checkout and may include major credit or debit cards and other options where available.

Q17. Can I combine promo codes?
Unless otherwise stated, promotions cannot be combined and are not redeemable for cash.

Privacy & Support

Q18. How do you handle my data?
Please refer to our Privacy Policy for details on data collection, use, and your rights.