Shipping Policy
Contact: [email protected]
Effective Date: September 30, 2025
1. Processing Time
- Orders are processed within 1–3 business days (Mon–Fri, excluding holidays).
- Same-day processing cutoff: 12:00 PM local warehouse time. Orders placed after the cutoff ship the next business day.
- Pre-orders/backorders ship according to product page ETAs; mixed carts may ship partially.
2. Shipping Coverage
We currently only ship to addresses within the United States, including the contiguous 48 states, Alaska, Hawaii, and APO/FPO addresses.
We do not currently offer shipping to destinations outside the United States.
We do not currently offer shipping to destinations outside the United States.
3. Shipping Methods & Estimated Delivery Times (After Dispatch)
The following are carrier estimates for transit times and do not include processing periods. Actual delivery may be affected by weather, holidays, carrier capacity, customs procedures, and other factors.
-
United States: Typically 5–8 business days
-
Canada, Europe, and Australia: Typically 6–10 business days
-
Other International Destinations: Typically 7–15 business days
Delivery estimates exclude processing time and may be affected by weather, carrier capacity, customs clearance, or destination-country logistics.
4. Shipping Rates & Free Shipping Thresholds
| Shipping Region | Free Shipping Threshold | Standard Shipping Rate |
|---|---|---|
| Worldwide | $150+ | $10.00 |
All shipping charges are calculated and confirmed at checkout. There is no expedited shipping option.
5. Carriers & Tracking
- We use major carriers such as USPS, UPS, FedEx, and DHL.
- A tracking email is sent once the shipping label is created. Tracking updates may take 24–48 hours to appear.
6. Address Accuracy & Changes
- Please ensure your shipping address is complete and accurate, including apartment or suite numbers.
- Address changes cannot be made once the order has been handed to the carrier. Returned packages due to invalid addresses may be reshipped at the customer’s expense.
7. Undeliverable, Refused & Unclaimed Packages
- If a package is returned as undeliverable or refused, we will refund the item price minus original shipping costs (if applicable) after the return is received in sellable condition. Duties and taxes are non-refundable.
8. Customs, Duties & Taxes (Canada)
- Import duties, taxes, and fees are the responsibility of the recipient unless otherwise stated at checkout.
- Refusing delivery does not guarantee a refund of duties or taxes. Please contact your local customs office for details.
9. Split Shipments
- Orders may be shipped in multiple packages to ensure timely delivery. Separate tracking numbers will be provided at no additional cost.
10. Lost, Delayed, or Damaged in Transit
- Marked as delivered but not received:
- Check with neighbors, building management, or concierge services.
- Allow 24 hours for final carrier scans.
- Email [email protected] with your order number for assistance.
- Damaged items must be reported within 7 days of delivery with photos for resolution.
11. Shipping Restrictions
- Some carriers may not deliver to P.O. Boxes or remote locations.
- Regulated or restricted items, if applicable, ship according to carrier regulations.
12. Holidays & Peak Seasons
- During peak periods (such as major holidays), processing and delivery times may be extended by 2–5 business days.
13. Support
If you have any questions, please contact us at [email protected].
