Privacy Policy – Genturs

Effective Date: September 30, 2025

Genturs (“we”, “us”, or “our”) values your privacy. This Privacy Policy explains how we collect, use,
disclose, and protect personal information when you visit or make a purchase from
https://genturs.com (the “Site”).

1. Information We Collect

Personal Information: Name, billing and shipping address, email address, phone number, and payment-related information (processed securely by third-party payment processors).
Order & Transaction Information: Items purchased, order values, transaction history, refunds, chargebacks, and dispute-related records.
Device & Usage Information: IP address, browser type, device identifiers, and site interaction data collected through cookies or similar technologies.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

Processing and fulfilling orders
Handling returns, exchanges, refunds, and payment disputes
Preventing fraud, chargebacks, and unauthorized transactions
Providing customer support and order communications
Complying with legal, tax, accounting, and regulatory obligations

3. Sharing of Information

We do not sell personal information. We may share data with trusted service providers only as
necessary to operate our business, including:

Payment processors (such as Stripe) for payment handling, refunds, and dispute resolution
Shipping and logistics partners
Fraud prevention, analytics, and IT service providers
Government or regulatory authorities when legally required

4. Cookies & Tracking Technologies

We may use cookies and similar technologies to operate and improve our website, analyze traffic,
and understand user behavior. These tools may include third-party analytics services.

You can manage or disable cookies through your browser settings or related tools.
Disabling cookies may affect certain site features, but you retain control over your preferences.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill business,
legal, tax, accounting, and dispute-resolution purposes.

6. Data Security

We employ reasonable administrative, technical, and physical security measures to protect the security of your personal information, including using SSL (Secure Sockets Layer) encryption technology to safeguard data during transmission. However, please note that no method of transmission over the internet or electronic storage is completely secure.

7. Privacy Requests & User Rights

You may request access, correction, or deletion of your personal information, subject to
applicable legal and operational requirements.

Privacy-related requests must be submitted by email to:
[email protected].
We will review and respond within a reasonable timeframe.

8. Cross-Border Data Processing

Your information may be processed and stored in the United States or other jurisdictions
where we or our service providers operate, in accordance with applicable laws and safeguards.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect
personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page
with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Email: [email protected]
Address: Room 102, Sanitation Building, No. 6 Wenhua East Road, Jinmao Street, Longhua District, Haikou City, Hainan Province