1. Refund Eligibility

To apply for a refund, the following conditions must be met:

• Returned items: The product must be unused, in its original packaging (with all tags, accessories, and manuals intact), and the return request must be submitted within 30 days of receiving the package.
• Canceled orders: The refund request must be approved before the order is processed for shipment.
• Defective or damaged items: Clear photos or videos of the defect or damage must be provided, along with the shipping label.

2. Refund Processing Time

• Once we receive and inspect the returned item or confirm an eligible cancellation, the refund will be initiated within 1–3 business days.
• The time required for the refund to appear in your account depends on the original payment method.

3. Refund Method

All eligible refunds will be issued to the original payment method used for the order and returned to the original payment account. We do not support refunds to alternative accounts, cash refunds, or store credit conversions unless required by law.

4. Non-Refundable Scenarios

• Items that are used, damaged due to improper use, or missing original packaging or tags.
• Customized or personalized products, unless defective.
• Return requests submitted after the 30-day return period.
• Shipping fees, unless the return is due to our error.